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If you’re a customer in the state of Tennessee, and maybe even surrounding states, you might be in for a long wait for your favorite titles on Netflix. I knew something wasn’t right when I visited my Queue yesterday and noticed that only 3 out of 22 of my chosen DVD’s were available for shipment. In the past, I’ve hardly ever had that happen. Even new releases usually arrive on the day they come out. Next I tried to e-mail their customer support. Good luck with that, by the way. All you’ll get is a vicious cycle of FAQ pages. Just when you think you’ve found a link to write someone, you end up on yet another FAQ page. I finally gave up and just called them. The man I talked to was very nice, and pulled up my account. “Whoa!” he exclaimed. “I’ve never seen that many titles unavailable on one page!” That’s encouraging. He investigated the matter and found out Nashville just opened a new facility before Christmas. He said that it usually takes them a little while to get everything sorted, so that’s probably why I was running into delays. I asked him if there was any way to re-route my deliveries to come from Kentucky, where they used to be shipped from. He said there wasn’t, as the system is set-up to deliver from the nearest location. So if you’re in the Tennessee area, be forewarned that it might be slim pickings for awhile if you’re in a rush to catch a new DVD that’s out. I’ll go ahead and stick it out, though. I’ve been with them for 4 years and always had great results. So I do have faith that they will resolve it. 
that sucks. im lucky to have a netflix in queens! Posted by chris on Wed, Jan 9, 2008 @ 11:30 am Leave a comment
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